Shipping policy

Shipping Policy
Last updated: October 20, 2026

Where we ship
We ship to addresses in the continental United States only, except Washington State for now. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or outside the United States, including Canada.

Shipping rates
- Standard shipping: $8. Free standard shipping on orders of $70 or more.
- Express shipping: $15.
The $70 free-shipping amount is your order subtotal after discounts and before tax. Colorado sales tax is charged where required and shown at checkout.

Processing and delivery times
We'll email tracking when your order ships. Standard delivery usually takes 3 to 5 business days after shipping. Express delivery times are shown at checkout. These are estimates, not guarantees. If we can't ship your order within 30 days, we'll tell you and you can choose to wait or cancel for a full refund.

Carriers
We ship with UPS. Some items ship directly from the brand's warehouse, so your order may arrive in more than one package at no extra cost.

P.O. boxes
We can't deliver to P.O. boxes; please use a street address.

Address errors
Please check your shipping address before you order. If it's wrong, email us right away and we'll try to fix it before the order ships. If a package comes back to us because of an address error, we can reship it for a new shipping charge or refund the product price (original shipping is not refunded).

Signature
For higher-value orders, we may require a signature on delivery.

Lost, damaged or stolen packages
Title and risk of loss pass to you when we hand your order to the carrier. We'll still help. If your package is lost, arrives damaged, or shows as delivered but you can't find it, email care@acnco.com within 7 days of the delivery date (or the expected delivery date) with your order number and photos if damaged. We'll help you file a claim with the carrier and will replace or refund the order if the claim is approved. If tracking shows delivery to the address you gave us, we are not responsible for a package taken after delivery, but we'll help with the carrier claim and may help further at our discretion.

Client-only products
Client-only products ship only to the continental U.S. addresses described above and must not be resold or forwarded outside the United States.

Questions
Email care@acnco.com or write to our mailing address: ACN Co., 12650 W 64th Ave Unit E 272, Arvada, CO 80004 (mail only; please don't send returns here).