Refund policy

Refund Policy
Last updated: October 20, 2026
This policy covers skincare products you buy from ACN Co. in our online store or at our studios. ACN Co. is Acne Care Network CO, Ltd, a Colorado limited liability company, d/b/a ACN Co.

Unopened products
You can return unopened, unused products in their original packaging within 30 days of delivery for a refund to your original payment method. Email care@acnco.com first and we'll send return instructions. You pay return shipping unless we made an error. Original shipping charges are not refundable.

Opened or used products
For hygiene and safety, opened or used skincare can't be returned. The exception is an item that arrives damaged, defective, expired or is the wrong item. Email us within 7 days of delivery with your order number and a photo, and we'll replace it or refund it.

If a product irritates your skin
Stop using it and contact us within 14 days of delivery. We'll review it with you and may offer a one-time exchange or store credit at our discretion. If a reaction is severe, get medical care right away. We may report a reaction to the product's brand where required, sharing only what is needed.

Final sale
These can't be returned: items marked final sale, gift cards, and opened kits or bundles. Paid gift cards never expire and have no fees of any kind, and we'll pay out a remaining balance of $5 or less in cash on request. Purchases made with a gift card are refunded back to a gift card. See our Gift Card Terms.

In-studio purchases
Products bought at a studio follow these same rules. Please return them at the studio.

How refunds are paid
We issue approved refunds within 10 business days after we receive the returned item (or after we approve a damaged, defective, expired or wrong-item claim). Your bank may take a few more days to post it. If you paid with Cherry or other financing, we refund the lender, and the lender credits your account. We do not charge restocking fees.

Memberships, programs and services
Memberships, programs, packages and services are covered by our Membership Terms (https://www.acnco.com/terms-of-service#membership-terms) or the agreement you signed for them, not by this policy.

Questions
Email care@acnco.com or write to our mailing address: ACN Co., 12650 W 64th Ave Unit E 272, Arvada, CO 80004 (mail only; please don't send returns here).